Return Policy

Return Policy

MOJO 3D Pty Ltd has a limited 30-day return policy, which means you have 30 days after receiving your item to request a return in accordance with the Australian Consumer Law and on the terms set out in this policy.

Return eligibility must meet the following criteria:

• Your item must be, unopened, unworn/ unused, untampered with and in original packaging (Same condition as when it was received)
• Proof of purchase
• Lost or stolen products
• Items that have not expired their warranty period
• Free products
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, incorrect operation)
• Purchases from nefarious sources or second-hand.

DO NOT ACCEPT Damaged cartons, boxes etc from the couriers, as it makes an easier claims process.

To easiest way to start the return process, you can contact us directly rma@mojo3d.com.au and quote your online order number/ receipt.

• If your return is accepted, you will need to return the items to us at your cost.
• Items sent back to us without first requesting a return will not be accepted.
• If the items or product is found to be in working order, you will be charged a 60% restocking fee, plus any service charges involved, including shipping.

You can always contact us for any return questions at rma@mojo3d.com.au for more information.

Damage and Shipping mishaps:
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make corrections. (Please take as many photos or videos as possible).

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item(s).

Unfortunately, we cannot accept returns on-sale items, special & pre-orders.

CHANGE OF MIND RETURNS (non preorders, or sale items)
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

NOTE: The shipping fee(s) both ways are non-refundable on change-of-mind returns, including any credit card, bank or merchant fees and a restocking fee of 30% will be applied for change-of-mind returns.

Refunds
The team will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded via your original payment method within 10 business days.

NOTE: These delays usually are, unfortunately, part of using transactional merchants (Credit cards and some banks) and is out of our control and

If more than 12 business days have passed since we’ve approved your return, please get in touch with us at rma@mojo3d.com.au.